terms & conditions

Please note that the product will only be received if it is defective, this means that it arrives broken at its destination or if it cannot work properly. Before requesting a refund, please contact us at info@theelementhal.com within 7 business days of receiving your order, informing us of the reason for your refund request.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and correct it. To be eligible for a return, your item must be presented in the same condition it was received, unworn, as well as in its original packaging.
the elementhal will take responsibility for all costs of returning and exchanging the product in case it is damaged.
The shapes and color scheme of the acquired piece will be similar to the product in the image, since it is the result of a handmade process.
Delivery times may vary depending on production needs and stock levels.
For pre-order or tailored projects, there is an estimated minimum turnaround time of 3 weeks.